We want our customers to be satisfied with their purchases. If you experience an issue with your order, please review the following Refund Policy.

1. Return Eligibility

You may request a return or refund if:

  • You received the wrong product
  • The product arrived damaged
  • The product has a manufacturing defect
  • The product is significantly different from the description

To be eligible for a return, the product should generally be:

  • Unused or in original condition
  • Returned with original packaging where reasonably possible
  • Accompanied by proof of purchase or order information

2. Return Request Period

Please contact us within 7 days after receiving your order if you wish to request a return or refund.

Requests submitted after this period may not be accepted unless required by applicable law.

3. Non-Returnable Items

Returns or refunds may not be available for:

  • Products damaged due to misuse or improper installation
  • Products showing excessive wear or physical damage caused by the customer
  • Customized or specially ordered products
  • Products returned without sufficient order information
  • Products that have been modified, repaired, or altered by unauthorized parties

4. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us as soon as possible.

We may request:

  • Your order number
  • Photos or videos of the product
  • Photos of the packaging
  • A description of the problem

After verification, we may offer a replacement, partial refund, or full refund depending on the situation.

5. Refund Processing

Approved refunds will normally be returned to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Shipping fees may not be refundable unless the return is caused by our error or a defective product.

6. Return Shipping

If the return is due to a product defect, incorrect item, or our error, we will provide instructions regarding return shipping.

If the return is due to a change of mind, the customer may be responsible for return shipping costs.

7. Contact Us

For return or refund requests, please contact us:

WhatsApp: +852 54811145
Email: qpal5785@gmail.com

Please include your order number and relevant photos when contacting us.