This Delivery Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, order quantity, weekends, and public holidays.
2. Shipping Time
Estimated delivery times depend on the destination and selected shipping method.
Typical delivery time is approximately:
7–20 business days
Actual delivery times may vary.
3. Shipping Delays
Delivery may be delayed due to circumstances beyond our control, including:
- Customs inspections
- Courier delays
- Severe weather
- Transportation disruptions
- Public holidays
- Incorrect delivery information
- Import restrictions
- High order volumes
We are not responsible for delays caused by third-party carriers or customs authorities.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully check:
- Recipient name
- Street address
- Apartment or unit number
- City
- Postal code
- Country or region
- Telephone number
We may not be responsible for failed delivery caused by incorrect or incomplete address information.
5. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country or region.
Unless otherwise stated, these charges are the responsibility of the customer.
6. Tracking Information
Where tracking is available, tracking details may be provided after the order has been shipped.
Please allow some time for tracking information to become active after dispatch.
7. Lost or Damaged Shipments
If your package appears to be lost, significantly delayed, or damaged during transit, please contact us with your order information.
We will assist you in checking the shipment status and determining the appropriate solution.
8. Contact Us
For questions regarding delivery or shipping, please contact us:
WhatsApp: +852 54811145
Email: qpal5785@gmail.com